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CFI Publications

Looking Through the Demographic Window: Implications for Financial Inclusion (January 2013)
The first report from Financial Inclusion 2020's Mapping the Invisible Market project, Looking Through the Demographic Window shows how profound demographic shifts in the developing world have important implications for financial inclusion.

The Practice of Corporate Governance in Microfinance Institutions: Consensus Statement of CMEF (September 2012)
In 2005, CMEF published "The Practice of Corporate Governance in Shareholder-Owned Microfinance Institutions." Over the past seven years, much has changed in the field of microfinance, and good governance has become increasingly important. This updated reference reflects new thinking and resources that have emerged in the microfinance industry around governance since the original version was published.

Microfinance — A Risky Business (May 2012)
In Microfinance – A Risky Business, David Lascelles, senior fellow and joint founder of the Center for the Study of Financial Innovation, shares his insights about risk in a lively and provocative manner.

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Smart Campaign Publications

Smart Note: Responding to Client Complaints at Tameer Bank, Pakistan (September 2012)
Tameer's approach to complaint resolution can serve as an “excellent practice” example of the Smart Campaign's Client Protection Principle, Mechanisms for Complaints Resolution . Tameer staff member Murium Hadi discussed the institution’s complaint mechanism with Zahra Khalid of the Pakistan Microfinance Network (PMN), revealing several valuable lessons from the field..

Smart Note: Supporting Members to Adobt Client Protection at Azerbaijan Microfinance Association (May 2012)
Learn about how AMFA encourages its members to adopt the Client Protection Principles as a part of their larger social performance management strategy. 

Smart Note: Appropriate Product Design and Delivery at Musoni (April 2012)
This Smart Note discusses Musoni, a microfinance institution, and its "excellent practice" of designing appropriate products and delivery channels that align with the Client  Protection Principles. Musoni uses mobile technology to deliver loans.

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Accion Publications

The Financial Behavior of Rural Residents
This study – based on market research conducted in Colombia, Dominican Republic, Ecuador, Nicaragua and Peru – provides a detailed portrait of access, use and attitudes towards financial services by rural residents.

InSight #27: Accelerating Financial Inclusion through Innovative Channels
This paper outlines challenges that are holding MFIs back from deploying alternative channels and provides a roadmap for MFIs who seek to overcome these hurdles.

InSight #26: Best Practices in Collections Strategies
This InSight explores “best practices” and considerations that an MFI should take into account when attempting to successfully implement collections activities.

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Books

Microfinance for Bankers and Investors
In this book, Elisabeth Rhyne demonstrates that providing financial services to the poor is a viable business prospect that allows investors to be socially and financially responsible. This book lays out a road map showing where and how businesses can invest in greater financial inclusion, guided by the stories of companies already leading the way.

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