Brown Bag: Uniting Tech and Touch – Why Centaur Products Are Better for Consumers and Providers – Evidence from Kenya

November 15, 2017
12:00 PM – 1:30 PM EST
Washington, DC
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A group of women do a customer journey mapping exerciseJoin us for a brown bag lunch at CFI’s office featuring CFI Fellow Alexis Beggs Olsen, who will discuss her research on the digital financial services landscape in Kenya and what constitutes effective “human touch.” Alexis’ fieldwork interviewing a range of financial services providers (FSPs) and a variety of their clients produced insights into the circumstances where Kenyan customers still desire human interaction and surfaced the innovative ways in which FSPs integrate human interfaces into their digital product offerings. Learn more about Alexis’ research on effective human touch in a digital age in Kenya.

RSVP Online

This event will be held at CFI’s offices in Washington, DC. Lunch will be provided. Registration will close when we’ve reached capacity.

The Center for Financial Inclusion at Accion
1101 15th Street NW, Suite 400
Washington, DC 20005
Phone: 202-393-5113

Please contact Tess Johnson if you have questions.

Learn more about the CFI Fellows Program.