June 29, Washington, D.C., USA
Digital delivery of financial services will undoubtedly play a central role in bridging the financial inclusion gap. But along with the potential benefits – easier access, lower costs, product diversification beyond simple money transfer, and payment services – come risks such as opaque terms and conditions, agent misconduct, or fraud can harm customers and reduce their trust and usage of the new services. Better understanding and managing of these risks can help advance customer well-being, provider success, and financial inclusion progress. On June 29th CGAP is hosting an event to launch and discuss new research from its Responsible Digital Finance initiative. For more information on the event, click here. For a new CGAP blog post and focus note on the subject, click here.