First Step in Improving Client Protection Practices – The New “Getting Started Questionnaire”

> Posted by Alyssa Passarelli, Communications and Operations Assistant, the Smart Campaign

Smart CampaignThe Smart Campaign offers dozens of free tools on its website for microfinance industry stakeholders, including microfinance practitioners, to use as resources to help advance client protection. A great way that an MFI can make the first step to actively instilling responsible client care in their practices is with the “Getting Started Questionnaire”, a self-diagnosis that examines institutional practices in light of the Client Protection Principles and identifies areas for improvement. The Smart Campaign is pleased to announce the debut of the newest version of this tool.

The Getting Started Questionnaire has been revised and updated to align with the standards for the certification program launched in January. It is more user-friendly than the previous version. For example you can choose the desired language from within the spreadsheet interface. The current languages available are English, Spanish, French, and Portuguese.

The Getting Started Questionnaire is often the first step an organization makes after endorsing the Smart Campaign. Smart Campaign staff are pleased to have enhanced how an MFI begins the journey. To download the Getting Started Questionnaire tool, click here. To browse all of the Campaign’s tools and resources, click here

Have you read?

New Smart Campaign Tools Now Available in Spanish and Portuguese

The New Client Education Resource Library: Tools for the Microfinance Industry

All the World’s a Stage for Client Protection: Reflections From Montenegro