Measuring Love: A Look at Social Performance

>Posted by Sergio Guzman
Today, we link to Accion Ambassador Juan Rubio’s post describing a social rating by Planet Rating at El Comercio in Paraguay.

Juan starts out with an interesting question–is measuring social performance similar to measuring love?  How can it be quantified? Indeed, social performance can be an abstract concept and at times it seems a bit difficult to measure. However, there are Social Performance Standards have been specially designed in order to give us a better idea how MFIs are working not only towards the idea of improving clients life, but also making sure that their products are not making them any worse off.
Now, with some markets showing signs of saturation, managing social performance goals might be secondary for some bottom line focused institutions who might want to focus on their core business. Notwithstanding, this has proven to be a differentiating factor for many microfinance institutions like El Comercio who see this as a strategic objective. Or as we call it, Smart Microfinance.
Read the rest of Juan’s excellent post here and further stories from the field through the Accion Ambassadors blog.
Image credit:pastorgraphics.com
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