- Avoidance of over-indebtedness
- Transparent pricing
- Appropriate collection practices
- Ethical staff behavior
- Mechanisms for redress of grievances
- Privacy of client data
The Center for Financial Inclusion, CGAP, and many industry players recognize the need to protect microfinance clients, both for their benefit and the benefit of the industry as a whole. To learn more, check out the Campaign for Client Protection in Microfinance.