Guatemala

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Diana Boncheva-Gooley
Veronica Karpoich
Lucciana Alvarez Ruiz
Howard Miller
Amelia Kuklewicz
Micol Pistelli
Josh Goldstein
Sonja Kelly
Susy Cheston
David Tuesta
Apis Partners
Alex Counts
Juan Blanco
Kaj Malden
Bhuvana Ramakrishnan

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Letting the Consumer Speak: The Reality of Access to Finance in Guatemala

By Diana Boncheva-Gooley & Veronica Karpoich|

Rural, Poor, and Pressured by Climate Change: Migration and Financial Inclusion in Guatemala’s Western Highlands

By Lucciana Alvarez Ruiz & Howard Miller|

Lessons from Running a Consumer Care Center in India

Indian Microfinance Gets Serious about Grievance Redressal

By Amelia Kuklewicz|

MFIs: Are Your Customers Satisfied?

By Micol Pistelli|

My Weeks in Customer Service Hell

By Josh Goldstein|

Aging and Financial Inclusion: Steal These Ideas!

By Sonja Kelly & Susy Cheston|

Mixing Credit Scoring and Political Control in China. How Bad Is It?

By David Tuesta|

New Surveys Fill Data Void in China’s Microfinance Industry

By Apis Partners|

Rural Finance in China, Climate Risk Reduction, Meeting Consumer Expectations – the Latest FI2020 News Feed

Pakistan’s New Asaan Account, the Alibaba-Enabled Mybank, Mobile Progress in Tanzania – the Third Issue of the FI2020 News Feed

Celebrating 10 Years! Dispatch from the 2015 HBS-Accion Program on Strategic Leadership in Inclusive Finance

What Impact Investors Could Learn from Microfinance

By Alex Counts|

How Is Your Institution Protecting Its Clients?

By Juan Blanco|

Set to Grow in 2015: Islamic Microfinance

By Jeffrey Riecke|

The Role of Microfinance Ratings in the Sustainable Development of China’s Financial Inclusion Sector

Fast-Moving Consumer Goods and Customer Needs: The Missing Link Between Shampoo and Savings Accounts

By Bhuvana Ramakrishnan|

Gender Dynamics in Rural China Illuminate the Need for Financial Education

By Bhuvana Ramakrishnan|