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Sub-Saharan Africa
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Client Treatment
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Authors
Boubacar Diallo
Alexandra Rizzi
Malacci Ohrt
Loretta Michaels
Hema Bansal
Mayada El-Zoghbi
Alex Taylor
Micol Pistelli
Lauren Hendricks
Henri Habershon
Danielle Piskadlo
Alexis Beggs Olsen
Mina Zhang
Hannah McCandless
Carmen Paraison
Jeffrey Riecke
Mark Napier
Ellen Metzger
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Blog Post
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Topics
Client Treatment
Complaint Resolution
Consumer Protection
Enabling Environment
Policy, Regulation and Government Initiatives
Responsible Digital Finance
Challenges and Crises
Credit
Delivery Channels
Digital Credit
Digital Financial Services
Financial Capability
Financial Service Providers
Fintechs
Fraud
Privacy
Product Pricing
Telcos
Transparency
Microfinance Institutions
Refugees and Migrants
Underserved Groups
Agent Banking
Mobile Banking
Payments
Governance
Microfinance
Risk Management
Trends
Blockchain and Cryptocurrency
Financial Technology
Smallholder Farmers
Agricultural and Rural Finance
Youth
Saving
Authors
Boubacar Diallo
Alexandra Rizzi
Malacci Ohrt
Loretta Michaels
Hema Bansal
Mayada El-Zoghbi
Alex Taylor
Micol Pistelli
Lauren Hendricks
Henri Habershon
Danielle Piskadlo
Alexis Beggs Olsen
Mina Zhang
Hannah McCandless
Carmen Paraison
Jeffrey Riecke
Mark Napier
Ellen Metzger
Types
Blog Post
Brief
Report
Blog Post
Improving Consumer Protection Market Conduct: Lessons Learned in Benin
By
Boubacar Diallo
|
Aug 20, 2020
Blog Post
Making Digitization Work for Clients Starts With Client Engagement
By
Alexandra Rizzi & Malacci Ohrt
|
Aug 6, 2020
Brief
Preserving Liquidity: Policymaker Responses to COVID-19 and the Impact on Low-Income Customers
By
Loretta Michaels + 2 more
|
Aug 5, 2020
Report
Clients Deserve to Know: Using Radio to Educate and Empower Consumers in Africa
By
Malacci Ohrt + 2 more
|
May 13, 2020
Blog Post
How to Include Refugee Entrepreneurs in Microfinance
By
Micol Pistelli
|
Oct 23, 2019
Blog Post
A Ugandan Refugee Camp Hosts Potential for Financial Inclusion
By
Lauren Hendricks
|
Jun 20, 2019
Blog Post
Getting Financial Inclusion Right…with Mobile
By
Henri Habershon
|
Nov 2, 2018
Blog Post
Financial Institutions in Times of Political and Social Unrest: Thoughts from Africa Board Fellows
By
Danielle Piskadlo
|
Jul 25, 2018
Blog Post
The Board’s Role When Competition Heats Up
By
Alexis Beggs Olsen
|
Jul 19, 2018
Blog Post
Do Farmers Really Want to Be Paid in Mobile Money?
Jun 21, 2018
Blog Post
Success, Growth and Regulation – BRAC Uganda’s Transition to a Bank and What It Means for Customers
Nov 7, 2017
Blog Post
An Account for Everyone: How New Products and Partnerships Are Helping WSBI Members March Towards Universal Financial Access
By
Mina Zhang
|
Nov 3, 2017
Blog Post
Invest In a Process, Not a Transaction: Lessons Learned on Linking Business Savings Groups to Banks
By
Hannah McCandless
|
Sep 7, 2017
Blog Post
The Smart Campaign Promotes Stronger Client Protection and Sector Collaboration in Uganda
By
Carmen Paraison
|
Jun 5, 2017
Blog Post
Refugees and Humanitarian Assistance: Which Kind of Aid Is Best?
By
Jeffrey Riecke
|
Feb 14, 2017
Blog Post
Harbingers of Doom? Bank Failures in Africa – How to Interpret These
By
Mark Napier
|
Dec 8, 2016
Blog Post
Microcredit in Remote Rural Areas: What’s Happening in East Africa
By
Ellen Metzger
|
Nov 14, 2016
Blog Post
The Smart Campaign and The MasterCard Foundation Team-Up to Tackle the Next Wave of Consumer Protection Challenges in Financial Services
Nov 1, 2016
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