Savers at Risk – A Failure of Consumer Protection

> Posted by Dave Grace, Managing Partner, Dave Grace & Associates

Several months ago I attended a seven hour annual general meeting (AGM) of a client-owned microfinance institution where I heard a long stream of angry and sad members recount stories of the potential loss of their life savings. The primary purpose of the AGM was for the regulator of this intervened institution to hear from the thousands of clients whether they wanted to collectively pay US$14.6 million to recapitalize their institution or to liquidate it and lose their money. This was not an insignificant question for the country as the defunct institution held deposits equal to 12 percent of the country’s GDP. The AGM went so late that most of elderly couples, who are the largest depositors, had long since left before the critical vote was taken to recapitalize the entity.

Although there was ample disclosure and discussion of the 30+ pages of financial statements distributed in advance and prepared by a top-notch big five accounting firm, few, if any, of the clients understood them. What every member did understand was that the regulator and its advisors (including myself) were offering two bad choices. Their raw emotions were a testament to that.

As we look at improving the consumer protection environment for institutions that serve the base of the pyramid (BoP) and try to define what “quality” financial services means, we need to give deeper thought to how savers are affected. At this intervened institution clients were required to save US$20 each month. If they did not save this amount their accounts became “delinquent.” Clients who had rejected or just couldn’t afford the mandatory savings were some of the hardest hit. They agreed to convert part of their savings to capital in the institution with the hope of better days and the ability to sell or withdraw their shares in the future.

While consumer protection issues are important for borrowers, they can loom even larger for savers. Yes, I’ve witnessed microfinance borrowers in an African country getting a raw deal when they are sold an interest rate of 18 percent but actually charged flat rates plus fees and prepayment penalties so that the lender appears competitive with commercial banks’ 19 percent declining balance rate. Not that anyone should have to, but if I had to choose between having unclear (or deceptive) loan rates on the one hand and on the other losing access to my savings for up to 24 months in an intervened institution and being forced to convert US$375 plus 10 percent of my savings to long-term capital for the institution, the shock to savings would be a lot worse.

Survey results released last week at the Alliance for Financial Inclusion’s Global Policy Forum showed that only 50 percent of deposit-taking MFIs and 26 percent of financial cooperatives are prudentially supervised (the intervened institution referenced above was not prudentially supervised). AFI’s survey also showed that deposit-taking MFIs and financial cooperatives are much less likely than commercial banks to have deposit insurance or access to central bank borrowing to get them through a liquidity crisis (neither of which was available to protect clients in the intervened institution). It isn’t just that we need better prudential supervision, but rather market conduct supervision and prudential supervision need to complement each other and be buttressed by a sound financial infrastructure.

Small BoP oriented institutions are often the only source of access to financial services for millions of people. We need to put in place the financial infrastructure components to provide consumer protections for their savers as well as borrowers.

Dave Grace is the Managing Partner of Dave Grace & Associates, an international boutique consulting firm which focuses on financial cooperatives, supervision, deposit insurance and financial sector strengthening. Its clients include the World Bank, International Monetary Fund, the Alliance for Financial Inclusion, United Nations, the Center for Financial Inclusion, Filene Research Institution, financial cooperative associations, and central banks. Prior to launching his firm Mr. Grace was Senior Vice President for the World Council of Credit Unions, Inc. (WOCCU) for 14 years.

Have you read?

Ensuring Consumer Protection in the Eastern Caribbean

Giving Clients a Fair Deal: Actionable Recommendations for Effective Client Protection

35 Central Banks Commit to Financial Inclusion


Join the Conversation

Stay informed. Subscribe to our newsletter.