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Keeping Clients First
Keeping focus on who matters most in financial inclusion
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Geography
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Behavioral Insights
Client Treatment
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Financial Technology
Smallholder Farmers
Smart Certification
Microfinance Institutions
Authors
Jacqueline Foelster
Tanwi Kumari
Elisabeth Rhyne
Alexandra (Alex) Rizzi
Robin Brazier
Dylan Lennox
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Filter
Geography
East Asia and Pacific
- Cambodia
Sub-Saharan Africa
- Kenya
- Rwanda
- Uganda
- Benin
Latin America and The Caribbean
- Peru
Europe and Central Asia
- Georgia
South Asia
- Pakistan
Topics
Behavioral Insights
Client Treatment
Consumer Protection
Financial Capability
Appropriate Product Design and Delivery
Responsible Digital Finance
Credit
Credit Provision
Customer Centricity
Default
Delivery Channels
Digital Credit
Digital Financial Services
Enabling Environment
Financial Service Providers
Fintechs
Interest Rates
Nano Loans
Over-indebtedness
Policy, Regulation and Government Initiatives
Product Pricing
Transparency
Agent Banking
Complaint Resolution
Mobile Banking
P2P
Payments
Privacy
Telcos
Underserved Groups
Blockchain and Cryptocurrency
Financial Technology
Smallholder Farmers
Smart Certification
Microfinance Institutions
Authors
Jacqueline Foelster
Tanwi Kumari
Elisabeth Rhyne
Alexandra (Alex) Rizzi
Robin Brazier
Dylan Lennox
Types
Blog Post
Report
Blog Post
Amplifying Client Voices Using Interactive Voice Response (IVR) Technology: Insights from Cambodia
By
Jacqueline Foelster & Tanwi Kumari
|
Apr 7, 2020
Blog Post
From Human Conduct to Protection by Design: The Smart Campaign's Digital Standards
By
Elisabeth Rhyne
|
Oct 1, 2019
Blog Post
Red Flags in Kenya’s Nano-Credit Market
By
Elisabeth Rhyne
|
Sep 25, 2019
Blog Post
Consumer Protection in a Digital Age
By
Elisabeth Rhyne
|
Jul 16, 2019
Report
Client Voices: Rwandans Speak on Digital Financial Services
By
Alexandra (Alex) Rizzi
|
Jun 25, 2019
Blog Post
Do Farmers Really Want to Be Paid in Mobile Money?
Jun 21, 2018
Blog Post
Where Does Consumer Protection Begin? Start with Listening
By
Robin Brazier
|
May 23, 2018
Blog Post
This World Consumer Rights Day, Let’s Build Trust
By
Robin Brazier
|
Mar 15, 2018
Blog Post
Consumer Protection in Digital Financial Services – Providers Take the Lead
By
Dylan Lennox
|
Jan 26, 2018
Report
Client Voices: Peru Country Report
Feb 1, 2016
Report
Client Voices: Georgia Country Report
Jan 15, 2016
Report
Client Voices: Pakistan Country Report
Oct 1, 2015
Report
Client Voices: Benin Country Report
Oct 1, 2015
Blog Post
Smart Campaign Announces Enhancements To Client Protection Certification Program
Apr 2, 2015
