> Posted by Center Staff
As an industry, how do we ensure that clients are treated with dignity, even when they fail to meet their contractual commitments?
The Smart Campaign recently tried to crowdsource the answer from its more than 1,700 endorsers.
The Campaign’s fourth “Call for Tools” collected and sifted through MFIs’ best practices as embodied in documents about appropriate collections practices. Swadhaar FinServe Pvt. Ltd. (SFPL) won with their submission “Code of Conduct for Collections and Collections Practices for Group Loans.”
“SFPL won our Call for Tools because their policies and procedures for collections are a good example of how MFIs can provide staff with clear expectations for dignified treatment of clients during collections,” said Smart Campaign Tool Development Specialist Leah Wardle. “From their general code of conduct for collections, to their specifics on ethical loan recovery procedures, SFPL’s policies clearly embody elements of our Client Protection Principles.”
In late March, the Smart Campaign will launch its fifth industry-wide Call for Tools, which will seek the best available documents related to the Client Protection Principle dealing with ethical staff behavior.
“Code of Conduct for Collections and Collections Practices for Group Loans” is one of many tools available on the Smart Campaign’s website, www.smartcampaign.org.
To read the press release recognizing SFPL and providing additional information about the company and the Smart Campaign, please click here.
Image credit: Mareklug