Appropriate Product Design and Delivery

Meet the Experts

Alexandra (Alex) Rizzi
Senior Research Director, Consumer Data Opportunities and Risks
Tanwi Kumari
Research Manager

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Geography

Philippines
Cambodia
Myanmar
North America
United States
Sub-Saharan Africa
Rwanda
Kenya
Europe and Central Asia
Georgia
Latin America and The Caribbean
Colombia

Authors

Alexandra (Alex) Rizzi
Alex Kessler
Jacobo Menajovsky
Madeleine Longwell
Eric Noggle
Tess Johnson
Mayada El-Zoghbi
Isabelle Barrès
Jacqueline Foelster
Elisabeth Rhyne
Brigitta Nyawira
Alex Counts
Brianna Nelson
Smita Aggarwal
Alissa Fishbane
Ignacio Mas
Rafe Mazer
Hema Bansal

Types

Report
Blog Post

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The Stories Algorithms Tell: Bias and Financial Inclusion at the Data Margins

By Alexandra (Alex) Rizzi + 2 more|Mar 31, 2021

Protecting Beneficiary Data: Guidance for Municipal Cash Transfer Programs Responding to COVID-19

By Madeleine Longwell & Alexandra (Alex) Rizzi|Dec 2, 2020

Designing Municipal Cash Transfer Programs to Mitigate the Economic Impact of COVID-19

By Eric Noggle & Tess Johnson|Dec 2, 2020

Reflecting on the Past and Charting a New Direction

By Mayada El-Zoghbi|Oct 12, 2020

Are Moratoriums Good for Clients?

By Isabelle Barrès|Jun 23, 2020

[Q and A] Addressing Gender Inequality in the Formal Financial System: Data Gaps, Digitalization and Future Interventions

By Alex Kessler & Jacqueline Foelster|Mar 8, 2020

From Human Conduct to Protection by Design: The Smart Campaign's Digital Standards

By Elisabeth Rhyne|Oct 1, 2019

Client Voices: Rwandans Speak on Digital Financial Services

By Alexandra (Alex) Rizzi|Jun 25, 2019

Building Customer Loyalty at the Bottom of the Pyramid

By Brigitta Nyawira|Sep 20, 2017

Client Voices: Georgia Country Report

Part of a Toolbox: Angus Deaton Urges Reconsideration of the Role of RCTs

By Alex Counts|Oct 21, 2015

Customer-Centricity as a Business Model: Taking the Kaleido Approach

By Brianna Nelson|Apr 20, 2015

Responding to Needs and Wants in a Market-Driven Financial Institution

By Smita Aggarwal|Mar 10, 2015

Beyond Design, Behavioral Science for the Pilot and Scale of Product Innovations

By Alissa Fishbane|Dec 16, 2014

Applying Behavioral Insights Inside Latin American Financial Institutions: What Happened at Our Workshop

By Elisabeth Rhyne|Nov 18, 2014

The Great Competition and Innovation Deficit

By Ignacio Mas|Oct 29, 2014

Behavioral Research and the Client Protection Principles

By Rafe Mazer|Aug 18, 2014

Fostering Responsible Finance in Myanmar’s Infant Industry

By Hema Bansal|May 22, 2014