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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Consumer Protection

Client Treatment

Meet the Experts

  • Alexandra (Alex) Rizzi

    Senior Research Director, Consumer Data Opportunities and Risks

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Blog Post

Matters of Urgency: Insights From a Fintech Risk Barometer Study

By Sugandh Saxena & Jayshree Venkatesan|Jan 17, 2023
Blog Post

Digital Lending in Kenya: Willingness vs. Capacity to Repay

By Maria Gabriela Coloma Ponce de Leon|Jun 9, 2021
Blog Post

How Consumer Protection Has Driven Maha’s COVID-19 Response

By Pallavi Hariharan + 2 more|Nov 12, 2020
Blog Post

COVID-19 Ushers in New Challenges for Consumer Protection

By Lauren Braniff|Oct 16, 2020
Blog Post

Improving Consumer Protection Market Conduct: Lessons Learned in Benin

By Boubacar Diallo|Aug 20, 2020
Blog Post

Making Digitization Work for Clients Starts With Client Engagement

By Alexandra (Alex) Rizzi & Malacci Ohrt|Aug 6, 2020
Blog Post

FSPs Adopt Client Protection: A Look Back, A Look Ahead

By Alex Kessler & Laura Schroeder|Jul 30, 2020
Report

Clients Deserve to Know: Using Radio to Educate and Empower Consumers in Africa

By Malacci Ohrt + 2 more|May 13, 2020
Blog Post

Amplifying Client Voices Using Interactive Voice Response (IVR) Technology: Insights from Cambodia

By Jacqueline Foelster & Tanwi Kumari|Apr 7, 2020
Blog Post

It’s Time to Protect Kenyans from a Digital Lending Laboratory

By Alex Kessler|Feb 26, 2020
Blog Post

Standing in the Sun: Human Rights Abuses in the Name of Financial Inclusion

By Sarina Kidd & Sarah Langhan|Oct 23, 2019
Blog Post

Land Seizures and Reported Abuses in Cambodia: CFI Responds

By Hema Bansal|Oct 15, 2019
Report

Client Voices: Rwandans Speak on Digital Financial Services

By Alexandra (Alex) Rizzi|Jun 25, 2019
Blog Post

Taking Consumer Protection to the Next Level: The Treating Customers Fairly Approach

By Mary Griffin|May 13, 2019
Blog Post

Addressing Digital Credit Risks in Emerging Markets

By Alexandra Wall|Jan 9, 2019
Blog Post

A New Digital Monitoring Tool in India Could Boost Consumer Protection Capacity

By Alex Kessler|Oct 19, 2018
Blog Post

Measuring Financial Health: Not as Easy as It Looks

By Sarah Rotman Parker & Sonja Kelly|Apr 5, 2017
Blog Post

My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru, and Georgia

Feb 18, 2016