Center for Financial Inclusion
Try: Financial Technology, Sub-Saharan Africa, Case Study
Center for Financial Inclusion
Consumer Protection

Complaint Resolution

Meet the Experts

  • Alexandra Rizzi

    Senior Director, The Smart Campaign

  • Isabelle Barrès

    Vice President, Smart Campaign

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Blog Post

Should the CFPB Run a Yelp for Financial Services Providers?

By Jeffrey Riecke|May 2, 2018
Blog Post

This World Consumer Rights Day, Let’s Build Trust

By Robin Brazier|Mar 15, 2018
Blog Post

Lessons from Running a Consumer Care Center in India

Mar 24, 2017
Blog Post

Client Protection Firsts in Paraguay and the Dominican Republic

Jun 30, 2016
Blog Post

Indian Microfinance Gets Serious about Grievance Redressal

By Amelia Kuklewicz|Jun 13, 2016
Blog Post

“Client Voices” at the Georgian Parliament

Mar 31, 2016
Blog Post

Client Protection in Georgia: A Responsible Market with Opportunities for Improvement

Feb 29, 2016
Blog Post

My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru, and Georgia

Feb 18, 2016
Blog Post

MFIs: Are Your Customers Satisfied?

By Micol Pistelli|Dec 1, 2015
Blog Post

My Weeks in Customer Service Hell

By Josh Goldstein|Nov 20, 2015
Blog Post

How Is Your Institution Protecting Its Clients?

By Juan Blanco|Jan 23, 2015
Blog Post

Behavioral Research and the Client Protection Principles

By Rafe Mazer|Aug 18, 2014
Blog Post

300 Households for One Year - Results of the Kenya Financial Diaries

By Jeffrey Riecke|Aug 15, 2014
Blog Post

Evidence on the Business Case for Client Protection

Aug 12, 2014
Blog Post

Electronic G2P for the Poor: Does Electronic Social Protection Need Better Consumer Protection?

By Anna Koblanck|Jun 20, 2014
Blog Post

Diagnostic Review of Consumer Protection in Pakistan’s Financial Sector

By Zahra Khalid|Jun 5, 2014
Blog Post

Fostering Responsible Finance in Myanmar’s Infant Industry

By Hema Bansal|May 22, 2014
Report

Study of Client Protection Practices in Latin America and the Caribbean (Spanish)

By Sergio Guzmán|Sep 30, 2013
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