Keynote: Chandni Gupta

Summary + Key Findings

Chandni Gupta discusses the deceptive nature of online choices and the need for consumer protection in the digital economy during Financial Inclusion Week. 

• 🌍 Illusion of Choice: Consumers believe they have many options online, but manipulative designs often restrict true autonomy, leading to exploitation. 

• 🔍 Impact of Dark Patterns: These deceptive design strategies are prevalent and contribute to significant consumer distress, revealing a systemic issue in digital environments. 

• 📊 Consumer Awareness: A large percentage of consumers are unaware of the extent of data misuse and the implications it has on their access to services. 

• 🚧 Barriers to Redress: The complexity and inaccessibility of resolving digital harm highlight the need for clearer support mechanisms for consumers. 

• ⚖️ Regulatory Gaps: Current laws do not adequately protect consumers, indicating a necessity for reform to ensure fair practices in the digital economy. 

• 🏢 Business Responsibility: Companies must shift their focus to prioritize consumer interests, which will foster trust and improve overall online experiences. 

• 🌈 Future of Digital Economy: A fair and safe digital experience is essential for genuine financial inclusion, emphasizing the need for transparent practices and consumer protection. 

This session summary was AI-generated using NoteGPT.