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Research

Publications

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Brief • Mar 03, 2021
Regulatory Flexibility During the Pandemic: Emerging Lessons
By Denise Dias & Loretta Michaels
Brief • Feb 26, 2021
Weathering the Storm II: A Case Study of Financiera FAMA
By Garrett Jaso
Brief • Feb 23, 2021
On the Economic Frontlines of COVID-19: Early Insights From MSMEs Grappling With the Crisis
By Eric Noggle
Brief • Jan 28, 2021
The Case for a Gender-Intelligent Approach: An Opportunity for Inclusive Fintechs
By Julia Arnold
Brief • Jan 26, 2021
Agility Breeds Resilience: A Tale of Two Fintechs Innovating in the Face of a Pandemic
By Tess Johnson
Brief • Jan 14, 2021
Weathering the Storm II: A Case Study of Partner
By Joana Afonso & Daniel Rozas
Brief • Dec 10, 2020
Rapid Response for Social Payments During COVID-19
By Loretta Michaels
Report • Dec 02, 2020
Protecting Beneficiary Data: Guidance for Municipal Cash Transfer Programs Responding to COVID-19
By Madeleine Longwell & Alexandra (Alex) Rizzi
Report • Dec 02, 2020
Designing Municipal Cash Transfer Programs to Mitigate the Economic Impact of COVID-19
By Eric Noggle & Tess Johnson
Brief • Dec 01, 2020
Inclusive Fintech 50 White Paper [2020]
By Chrissy Martin Meier + 2 more
Brief • Nov 18, 2020
Weathering the Storm II: A Case Study of Vitas Palestine
By Shradha Modi
Report • Nov 16, 2020
Global Microscope 2020
Brief • Nov 09, 2020
Weathering the Storm II: A Case Study of Spandana
By Narasimhan Srinivasan
Brief • Oct 08, 2020
Weathering the Storm II: A Case Study of Viator
By Daniel Rozas & Joana Afonso
Brief • Oct 06, 2020
Rapid Innovation: How Fintechs are Adapting Under COVID-19
By Maha Khan & Simon Agez
Brief • Aug 26, 2020
Client Perspectives on Consumer Protection: Analysis of a Client Survey in Cambodia
By Tanwi Kumari
Report • Aug 11, 2020
A Framework for Understanding the Financial Health of MSME Entrepreneurs
By Eric Noggle + 2 more
Brief • Aug 05, 2020
Preserving Liquidity: Policymaker Responses to COVID-19 and the Impact on Low-Income Customers
By Loretta Michaels + 2 more
Report • Jul 29, 2020
How the Development Sector Is Channeling Money to Digital Financial Services
By Howard Miller
Brief • Jul 20, 2020
Municipal IDs Offer Cities Lessons for COVID-19 Cash Assistance Programs
By Tess Johnson & Eric Noggle
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Our Experts

Mayada El-Zoghbi

Managing Director

Eric Noggle

Senior Research Director, Climate Resilience and Adaptation

Alexandra (Alex) Rizzi

Senior Research Director, Consumer Data Opportunities and Risks

Alex Kessler

Research Manager

Jacqueline Foelster

Senior Research Specialist

Garrett Jaso

Research Specialist

Meet Our Staff

Client Voice Research

Client Voices: Rwandans Speak on Digital Financial Services

Today there are close to 700 million mobile money accounts registered worldwide — a number that, if it were a...

Client Voices: Benin Country Report

Client Voices: Georgia Country Report

Client Voices: Pakistan Country Report

Client Voices: Peru Country Report

Mainstreaming Financial Inclusion Series

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How Financial Institutions and Fintechs Are Partnering for Inclusion: Lessons from the Frontlines

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Report

Leveraging Technologies to Improve the Quality and Maximize the Productivity of Agent Models

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Charting the Customer Journey in the Digital Age

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Report

Accelerating Financial Inclusion with New Data

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Accelerating Financial Inclusion with New Data

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Report

Banking Sector Approaches to Customer Engagement and Capability

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Blog Post

Inclusive Insurance: Closing the Protection Gap for Emerging Customers

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Report

Inclusive Insurance: Closing the Protection Gap for Emerging Customers

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Global Microscope

The enabling environment for financial inclusion
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Finance for All

Risks (banana skins) in financial inclusion
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Assessing the progress of financial inclusion
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Financial Health

Building financially capable, resilient customers
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Keeping focus on who matters most in financial inclusion
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