Digital public infrastructure (DPI) has become a centerpiece of digital transformation, with instant payments, digital IDs, and data-sharing initiatives reshaping how citizens and businesses access services. While celebrated for their speed and reach, these systems often advance faster than the evidence on their long-term effects. This brief argues that the success of DPI depends on managing trade-offs between three objectives: delivering public value, fostering market dynamism, and safeguarding system integrity. Drawing on examples from India, Brazil, and beyond, it highlights four tensions that recur across DPI projects:

  • Competition: when infrastructure providers expand into downstream services, blurring the line between steward and participant
  • Trust: when rapid adoption outpaces consumer protection, liability rules, and redress mechanisms
  • Sustainability: when open-source and subsidized models lower costs but conceal long-term maintenance and governance challenges
  • Legitimacy: when state-led systems risk political capture or sovereignty claims that tilt toward control rather than inclusion

The motivation is not to slow down DPI, but to improve its chances of delivering. By making trade-offs explicit, embedding safeguards, and treating DPI as systemically important infrastructure, governments and their partners can ensure these digital rails expand opportunity rather than simply rearrange risks.


Authors

Edoardo Totolo

Deputy Managing Director

Edoardo oversees CFI’s thought leadership in the thematic areas of financial consumer protection, responsible data practices, and green inclusive finance.

Prior to joining CFI, Edoardo worked for IFC’s venture capital team in Washington, D.C., where he promoted enabling environments and investment opportunities in embedded finance, startup ecosystems, and the digital economy. He also worked for the World Bank’s global financial inclusion unit, assisting regulators in leveraging data and developing strategies for financial inclusion and consumer protection. Between 2012 and 2018, Edoardo worked in Kenya as Research Economist for Financial Sector Deepening Kenya, a multi-donor program supporting the development of inclusive financial markets. He led flagship nationally representative surveys and provided fintech companies with advanced analytical tools for consumer insights and segmentation.

Edoardo holds a PhD in development economics from the University of Trento and an MSc in international development studies from the University of Amsterdam.

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