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Digital public infrastructure (DPI) has become a centerpiece of digital transformation, with instant payments, digital IDs, and data-sharing initiatives reshaping how citizens and businesses access services. While celebrated for their speed and reach, these systems often advance faster than the evidence on their long-term effects. This brief argues that the success of DPI depends on managing trade-offs between three objectives: delivering public value, fostering market dynamism, and safeguarding system integrity. Drawing on examples from India, Brazil, and beyond, it highlights four tensions that recur across DPI projects:
- Competition: when infrastructure providers expand into downstream services, blurring the line between steward and participant
- Trust: when rapid adoption outpaces consumer protection, liability rules, and redress mechanisms
- Sustainability: when open-source and subsidized models lower costs but conceal long-term maintenance and governance challenges
- Legitimacy: when state-led systems risk political capture or sovereignty claims that tilt toward control rather than inclusion
The motivation is not to slow down DPI, but to improve its chances of delivering. By making trade-offs explicit, embedding safeguards, and treating DPI as systemically important infrastructure, governments and their partners can ensure these digital rails expand opportunity rather than simply rearrange risks.
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