Consumer Protection in a Digital Age
The Smart Campaign launches new standards and guidance for digital financial service providers.
A Fourth Era: Balancing Behavioral Interventions with Quality Education
Financial education alone isn't the answer to improving client outcomes, but we shouldn’t forsake education for behavior-only approaches.
Rural America: Another Casualty of Student Loan Debt?
Young people flocking to better pay in urban hubs is just another symptom of an over-indebtedness problem that requires modern solutions.
Smart Campaign’s Next 10 Years to Start With New Digital Standards
Founded in the aftermath of the 2009 financial crisis, Smart has embedded client protection into a variety of sector products and practices. Now, risks from digital financial service provision are giving rise to new standards of protection.
A Ugandan Refugee Camp Hosts Potential for Financial Inclusion
Newly arrived South Sudanese refugees at the Bidi Bidi camp have few resources, but mobile money and agent banking are among several potential vehicles for financial inclusion.
Libra: With Opportunity Comes Responsibility to Safeguard
Together, we can ensure the products and services using the Facebook-backed platform create trust and value.
Book Review: “Changing the World Without Losing Your Mind: Leadership Lessons from Three Decades of Social Entrepreneurship”
Alex Counts' combination “memoir, historical reference, and instruction manual” for social impact work offers actionable wisdom and a “front row seat” to financial inclusion’s formative years.
In Praise of John Lwande
He was passionate about his work, committed to the goal of building a strong Africa, and he had a most positive outlook on life.
Infographic: “75 Records Compromised Every Second”
It’s hard to fathom just how big the impact of data breaches is. This infographic helps.
Creative Solutions to Digital Mainstreaming
New CFI report illustrates novel approaches to an increasingly digital customer journey.
Seizing Opportunities for Proactive Public Policy Engagement on Fintech
Fintechs serving U.S. markets should seek opportunities to engage with key stakeholders in Washington. Here's why.
Diversifying Digital Financial Services: A Way to Tackle Defaults and Over-Indebtedness
Consumer protection practices are needed to stave off cases of abuse and defaults in digital credit, but there’s another way to help: quickly spreading more valuable and diverse digital financial services (DFS).
Searching for Positive Deviants
Financial institutions can build profitable relationships with social payment recipients by providing services that are better tailored to their needs, such as longer-term savings and emergency loans.
Microfinance in the Digital World: Seven Questions for the Future
Are fintechs going to take over the microfinance market? Can traditional microfinance lenders survive? Elisabeth Rhyne answers burning questions about the future of microfinance.
Taking Consumer Protection to the Next Level: The Treating Customers Fairly Approach
Mary Griffin sat with CFI to discuss “Treating Customers Fairly” (TCF) – a customer-centric approach to consumer protection regulation that’s gaining traction.
How to Create a More Diverse – and Inclusive – Fintech Landscape
Inclusive innovation means including more fintechs from more places. Here's how it can become a reality.
Dinars vs. Euros: Financial Health and the Multiple Currency Dynamic
Currency is one issue that will inform prototyping of a financial health digital tool for Serbia and other countries in Eastern Europe.
Financial Inclusion Backlash in Uruguay
Citizens are circulating a petition because of a national financial inclusion policy requiring all businesses to accept electronic payments and switch to electronic payrolls.