Amplifying Client Voices Using Interactive Voice Response (IVR) Technology: Insights from Cambodia

Providers should put clients' voices front and center. A novel survey collection technique may make that easier, especially during these challenging times.

How Should FSPs Respond to the COVID-19 Pandemic?

Good practice calls for FSPs to have business continuity plans for emergencies. But this time it's different. What’s your organization’s pandemic continuity plan?

Avoiding Capacity Overload in Data Protection Frameworks

Factoring capacity constraints into the design and implementation of data protection laws is the topic of the final post in the “Data Protection and Financial Inclusion: Why It Matters” series.

Pandemics and Natural Disasters: What Can We Learn from Past Disasters to Help with Today’s Pandemic?

Can Financial Inclusion Moderate Impacts of Coronavirus?

Financial inclusion is about to get a major stress test.

[Q and A] Addressing Gender Inequality in the Formal Financial System: Data Gaps, Digitalization and Future Interventions

CFI is elevating gender inequality in financial services as a key area of its work. For International Women's Day, the CFI Blog sat down with Jacqueline Foelster and Alex Taylor, two members of the CFI gender working group, to reflect on their research and provide insights into how CFI could help make inclusive finance more gender inclusive.

New Decade, New Focus Areas: CFI's Role in an Evolving Space

An open letter from CFI’s Managing Director on our new strategy

It’s Time to Protect Kenyans from a Digital Lending Laboratory

Kenya is hailed as the innovation hub for mobile money and digital credit, but regular Kenyans are bearing the burden of failed experiments in digital consumer lending.

Data Globalization vs. Data Localization

The flow of data across borders is a contentious issue countries encounter when developing data protection laws and regulations. How should policy stakeholders in financial inclusion approach this issue?

Financial Inclusion and Future Jobs: What the Market in Indonesia Tells Us

The gig economy is sometimes viewed as an adversary of job security and worker protections. In Indonesia, it's a different story.

Alternative Data in America: Policy and Concerns

Successful in their home countries, many skilled migrants in the U.S. need to start over when it comes to their credit files. Is alternative data the way forward for them and for Americans on the credit margins? This is the third in the “Data Protection and Financial Inclusion: Why It Matters” blog series.

6 Tips for a Stronger Application: HBS-Accion Program on Strategic Leadership in Inclusive Finance

Being to the point, on topic, and not being shy about reaching out with questions are good tactics.

Data Consent: Let’s Share the Burden for Effective Consumer Protection

Our fast-changing digital times and the lack of clarity on the interpretation of current regulations mean that informed consent is hard to come by in financial inclusion. This is the second in the "Data Protection and Financial Inclusion: Why It Matters" blog series.

Data Protection and Financial Inclusion: Why It Matters (Introduction)

A new CFI Blog series delves into the complicated world of enacting and enforcing data protection regulations and legislation that protects consumers.

Advancing Women’s Financial Inclusion: What Does the Global Microscope Tell Us?

Eleven gender-based indicators were added to the mix, but they aren't one-size-fits-all across geographies.

Looking Back at 2019: a Transition, a New Initiative, Sharing Insights and Engaging Our Community

Five highlights from an eventful year at CFI

Financial Literacy for Convicted Felons: A Way to Lower Recidivism?

One way to lower the US incarceration rate could be to give inmates financial knowledge they need to get by upon reentry.

Board Governance for Innovative Companies: 9 Principles for Success

CFI and FMO publish a new resource on board governance for innovative companies serving base-of-pyramid clients. The report is based on advice from peer professionals.