With an emerging consensus around the importance of responsible digital credit, demand is rising for a shared set of criteria to assess the practices of digital lenders. Investors and regulators want a way to evaluate consumer protection practices among the financial service providers they invest in or regulate. Digital financial service providers also want guidance to improve their practices and demonstrate that they are committed to putting responsible finance into action.

The Smart Campaign at CFI launched the Client Protection Standards for Digital Credit in June 2019 to consolidate CFI’s research on consumer protection, industry learnings, consultations with digital financial service providers, and on-the-ground testing with digital credit companies.

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