an action-oriented think tank

We engage and challenge the industry to better serve, protect and empower clients.

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Report

Charting the Customer Journey in the Digital Age

Report

Expanding Financial Capability in Colombia

Report

Global Microscope 2018: The Enabling Environment for Financial Inclusion and the Expansion of Digital Financial Services

Report

Digital Finance and Data Security

Report

Finance for All: Wedded to Fintech for Better or Worse

Founding Partner | Credit Suisse

Credit Suisse is a founding partner of the Center for Financial Inclusion at Accion. We have worked together to advance financial inclusion since 2008.

CFI Blog

Blog Post • Jun 13, 2019

In Praise of John Lwande

By Deborah Drake & Elisabeth Rhyne

Blog Post • Jun 12, 2019

Infographic: “75 Records Compromised Every Second”

By Ezra Mannix & Andriana Moskovska

Blog Post • Jun 04, 2019

Creative Solutions to Digital Mainstreaming

By Pablo Anton-Diaz

Blog Post • May 28, 2019

Seizing Opportunities for Proactive Public Policy Engagement on Fintech

By Brai Odion-Esene

Blog Post • May 22, 2019

Diversifying Digital Financial Services: A Way to Tackle Defaults and Over-Indebtedness

By Chris Wolff

Programs

The Smart Campaign

Keeping clients first in financial inclusion

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Mainstreaming Financial Inclusion

Helping mainstream financial institutions overcome barriers to reaching underserved people with quality financial services

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CFI Research Fellows

Addressing the most pressing questions facing the financial inclusion community

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Financial Inclusion Equity Council

A forum for financial inclusion equity investors

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Building Financial Capabilities and Strengthening Institutions Through Customer-Centered Innovations

Enhancing financial customer engagement by building their capability

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Partnership for Responsible Financial Inclusion

Advocates for responsible financial inclusion

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Africa Board Fellowship Program

Peer learning and exchange for board members and CEOs to strengthen the governance of financial institutions serving low-income clients

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HBS-Accion Program on Strategic Leadership in Inclusive Finance

Shaping the next generation of inclusive finance leaders

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View all programs

Upcoming Events

Jun17

Online

Algorithmic Governance and Accountability Webinar

An expert discussion on the risks of machine learning and algorithmic biases on vulnerable populations in developing countries.

Jun19

Kuala Lumpur

Organized by MyFintech Week

A Tale of Two: Partnerships Between Fintechs and Financial Institutions

CFI Research Associate Tess Johnson will moderate a panel discussion about partnerships at MyFintech Week in the Malaysian capital.

Jun25

Jun27

Nairobi

Organized by The Smart Campaign

Inclusive Digital Future: A Summit on Responsible Finance in Action

Join the Smart Campaign and the Social Performance Task Force to discuss how we promote inclusion and trust in digital financial services while fostering innovation and growth.

Oct21

Oct23

Cape Town