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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Topics

Consumer Protection

Meet the Experts

  • Alexandra Rizzi

    Senior Director, Smart Campaign

  • Boubacar Diallo

    Former Manager, Africa Region, Smart Campaign

  • Hema Bansal

    Senior Director, South and Southeast Asia, Smart Campaign

  • Isabelle Barrès

    Former Vice President and Campaign Director, Smart Campaign

  • Mayada El-Zoghbi

    Managing Director

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Blog Post

COVID-19 Ushers in New Challenges for Consumer Protection

By Lauren Braniff|Oct 16, 2020
Blog Post

Data for Inclusive Finance: Delivering on the Promise for Consumers

By Alexandra Rizzi & Alex Kessler|Oct 15, 2020
Blog Post

Reflecting on the Past and Charting a New Direction

By Mayada El-Zoghbi|Oct 12, 2020
Brief

Rapid Innovation: How Fintechs are Adapting Under COVID-19

By Maha Khan & Simon Agez|Oct 6, 2020
Blog Post

DFIs, Financial Inclusion and the COVID-19 Response: A Q&A with Machal Karim of CDC

By Machal Karim|Sep 22, 2020
Brief

Client Perspectives on Consumer Protection: Analysis of a Client Survey in Cambodia

By Tanwi Kumari|Aug 26, 2020
Blog Post

Improving Consumer Protection Market Conduct: Lessons Learned in Benin

By Boubacar Diallo|Aug 20, 2020
Blog Post

Making Digitization Work for Clients Starts With Client Engagement

By Alexandra Rizzi & Malacci Ohrt|Aug 6, 2020
Blog Post

FSPs Adopt Client Protection: A Look Back, A Look Ahead

By Alex Kessler & Laura Schroeder|Jul 30, 2020
Announcement

CFI Celebrates Smart Campaign’s Advancement of Consumer Protection, Announces Plans to Transition Resources to Industry Partners

Jul 28, 2020
Brief

Municipal IDs Offer Cities Lessons for COVID-19 Cash Assistance Programs

By Tess Johnson & Eric Noggle|Jul 20, 2020
Blog Post

Are Moratoriums Good for Clients?

By Isabelle Barrès|Jun 23, 2020
Report

Clients Deserve to Know: Using Radio to Educate and Empower Consumers in Africa

By Malacci Ohrt + 2 more|May 13, 2020
Blog Post

A COVID Digitization Stampede Mustn’t Trample Consumer Protection

By Alexandra Rizzi|Apr 30, 2020
Blog Post

Amplifying Client Voices Using Interactive Voice Response (IVR) Technology: Insights from Cambodia

By Jacqueline Foelster & Tanwi Kumari|Apr 7, 2020
Blog Post

[Q and A] Addressing Gender Inequality in the Formal Financial System: Data Gaps, Digitalization and Future Interventions

By Alex Kessler & Jacqueline Foelster|Mar 8, 2020
Blog Post

New Decade, New Focus Areas: CFI's Role in an Evolving Space

By Mayada El-Zoghbi|Mar 4, 2020
Blog Post

It’s Time to Protect Kenyans from a Digital Lending Laboratory

By Alex Kessler|Feb 26, 2020