Center for Financial Inclusion
Try: Financial Technology, Sub-Saharan Africa, Case Study
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Consumer Protection

Meet the Experts

  • Alexandra Rizzi

    Senior Director, The Smart Campaign

  • Boubacar Diallo

    Principal Manager, Africa Region, The Smart Campaign

  • Hema Bansal

    Senior Director, South and Southeast Asia, Smart Campaign

  • Isabelle Barrès

    Vice President, Smart Campaign

  • Mayada El-Zoghbi

    Managing Director

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Blog Post

Q and A with Mayada El-Zoghbi, CFI’s New Managing Director

By Mayada El-Zoghbi & Ezra Mannix|Sep 10, 2019
Blog Post

Financial Inclusion: For What?

By Eric Noggle|Aug 7, 2019
Blog Post

Consumer Protection in a Digital Age

By Elisabeth Rhyne|Jul 16, 2019
Blog Post

Rural America: Another Casualty of Student Loan Debt?

By Rachel Morpeth|Jul 1, 2019
Blog Post

Smart Campaign’s Next 10 Years to Start With New Digital Standards

By Elisabeth Rhyne|Jun 25, 2019
Report

Client Voices: Rwandans Speak on Digital Financial Services

By Alexandra Rizzi|Jun 25, 2019
Blog Post

Libra: With Opportunity Comes Responsibility to Safeguard

By Isabelle Barrès|Jun 18, 2019
Blog Post

Diversifying Digital Financial Services: A Way to Tackle Defaults and Over-Indebtedness

By Chris Wolff|May 22, 2019
Blog Post

Taking Consumer Protection to the Next Level: The Treating Customers Fairly Approach

By Mary Griffin|May 13, 2019
Blog Post

Radio to the Rescue in Ghana: Building Awareness of Consumer Rights

By Ezra Mannix|Apr 22, 2019
Blog Post

On Data, Let’s Anchor Ourselves in Practicality

By Ethan Loufield|Mar 19, 2019
Webinar

Webinar: Draft Digital Credit Standards

By Isabelle Barrès & Alexandra Rizzi|Feb 21, 2019
Blog Post

Help Us Shape Standards for Responsible Digital Lending

By Alex Taylor|Feb 11, 2019
Blog Post

Digital Standards and Nascent Business Models: Smart Campaign Reacts to The Global Microscope

By Isabelle Barrès|Feb 4, 2019
Blog Post

App-Based Lender Weighs in on Standards for Responsible Digital Credit

By Alex Taylor + 2 more|Jan 31, 2019
Blog Post

Consumer Harm from Data Breaches is a Black Box

By Elisabeth Rhyne|Jan 18, 2019
Blog Post

Partnering with Providers to Set DFS Standards for Client Protection

By Alex Taylor & Wayne Hennessy-Barrett|Jan 15, 2019
Blog Post

Addressing Digital Credit Risks in Emerging Markets

By Alexandra Wall|Jan 9, 2019
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