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Consumer Protection

Meet the Experts

  • Alexandra Rizzi

    Senior Director, Smart Campaign

  • Boubacar Diallo

    Principal Manager, Africa Region, Smart Campaign

  • Hema Bansal

    Senior Director, South and Southeast Asia, Smart Campaign

  • Isabelle Barrès

    Vice President and Campaign Director, Smart Campaign

  • Mayada El-Zoghbi

    Managing Director

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Blog Post

Data Consent: Let’s Share the Burden for Effective Consumer Protection

By Ethan Loufield & Shweta Vashisht|Jan 15, 2020
Blog Post

Data Protection and Financial Inclusion: Why It Matters (Introduction)

By Ethan Loufield & Shweta Vashisht|Jan 9, 2020
Blog Post

Looking Back at 2019: a Transition, a New Initiative, Sharing Insights and Engaging Our Community

By Mayada El-Zoghbi|Dec 17, 2019
Blog Post

New Handbook Addresses Demand for Practical Legal Resources About Consumer Protection in a Digital World

By Jessica Galimberti|Nov 5, 2019
Report

Global Microscope 2019: The Enabling Environment for Financial Inclusion

Oct 31, 2019
Event

3rd Asia Finance Forum

Nov 4, 2019 - Nov 7, 2019
Blog Post

Standing in the Sun: Human Rights Abuses in the Name of Financial Inclusion

By Sarina Kidd & Sarah Langhan|Oct 23, 2019
Report

Handbook on Consumer Protection for Inclusive Finance

Oct 21, 2019
Blog Post

Land Seizures and Reported Abuses in Cambodia: CFI Responds

By Hema Bansal|Oct 15, 2019
Event

Webinar: A Conversation About the Handbook on Consumer Protection for Inclusive Finance

Oct 25, 2019
Blog Post

From Human Conduct to Protection by Design: The Smart Campaign's Digital Standards

By Elisabeth Rhyne|Oct 1, 2019
Event

European Microfinance Week 2019

By Mayada El-Zoghbi & Isabelle Barrès|Nov 21, 2019 - Nov 22, 2019
Webinar

Making Digital Credit Truly Responsible Webinar

By Alexandra Rizzi|Sep 25, 2019
Blog Post

Red Flags in Kenya’s Nano-Credit Market

By Elisabeth Rhyne|Sep 25, 2019
Report

Making Digital Credit Truly Responsible

Sep 25, 2019
Event

Webinar: Making Digital Credit Truly Responsible

By Alexandra Rizzi|Sep 25, 2019 - Sep 25, 2019
Blog Post

Q and A with Mayada El-Zoghbi, CFI’s New Managing Director

By Mayada El-Zoghbi & Ezra Mannix|Sep 10, 2019
Blog Post

Financial Inclusion: For What?

By Eric Noggle|Aug 7, 2019
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