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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Consumer Protection

Meet the Experts

  • Alexandra (Alex) Rizzi

    Senior Research Director, Consumer Data Opportunities and Risks

  • Mayada El-Zoghbi

    Managing Director

  • Tanwi Kumari

    Research Manager

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Report

Building Women’s Financial Capability: A Path Toward Transformation

By Julia Arnold & Jayshree Venkatesan|Jun 17, 2021
Blog Post

Digital Lending in Kenya: Willingness vs. Capacity to Repay

By Maria Gabriela Coloma Ponce de Leon|Jun 9, 2021
Blog Post

Reducing Bias in Algorithmic Decisions Cannot Rely on “Blind” Approaches

By Alex Kessler & Jacobo Menajovsky|May 25, 2021
Blog Post

Regulatory Headwinds on the Horizon for Chinese Fintechs: Where Do Consumers Fit In?

By Alexandra (Alex) Rizzi|Apr 1, 2021
Report

The Stories Algorithms Tell: Bias and Financial Inclusion at the Data Margins

By Alexandra (Alex) Rizzi + 2 more|Mar 31, 2021
Report

Regulatory Flexibility During the Pandemic: Emerging Lessons

By Denise Dias & Loretta Michaels|Mar 3, 2021
Brief

Weathering the Storm II: A Case Study of Partner

By Joana Afonso & Daniel Rozas|Jan 14, 2021
Blog Post

Top 10 CFI Blog Posts of 2020

By Ezra Mannix|Dec 28, 2020
Blog Post

Combating the Rise in Fraudulent Fintech Apps

By Jonathan Fu & Mrinal Mishra|Dec 21, 2020
Report

Protecting Beneficiary Data: Guidance for Municipal Cash Transfer Programs Responding to COVID-19

By Madeleine Longwell & Alexandra (Alex) Rizzi|Dec 2, 2020
Report

Designing Municipal Cash Transfer Programs to Mitigate the Economic Impact of COVID-19

By Eric Noggle & Tess Johnson|Dec 2, 2020
Brief

Weathering the Storm II: A Case Study of Vitas Palestine

By Shradha Modi|Nov 18, 2020
Report

Global Microscope 2020

Nov 16, 2020
Blog Post

How Consumer Protection Has Driven Maha’s COVID-19 Response

By Pallavi Hariharan + 2 more|Nov 12, 2020
Brief

Weathering the Storm II: A Case Study of Spandana

By Narasimhan Srinivasan|Nov 9, 2020
Blog Post

COVID-19 Ushers in New Challenges for Consumer Protection

By Lauren Braniff|Oct 16, 2020
Blog Post

Data for Inclusive Finance: Delivering on the Promise for Consumers

By Alexandra (Alex) Rizzi & Alex Kessler|Oct 15, 2020
Blog Post

Reflecting on the Past and Charting a New Direction

By Mayada El-Zoghbi|Oct 12, 2020