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Consumer Protection

Meet the Experts

  • Alexandra Rizzi

    Senior Director, Smart Campaign

  • Boubacar Diallo

    Former Manager, Africa Region, Smart Campaign

  • Hema Bansal

    Former Senior Director, South and Southeast Asia, Smart Campaign

  • Isabelle Barrès

    Former Vice President and Campaign Director, Smart Campaign

  • Mayada El-Zoghbi

    Managing Director

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Brief

Weathering the Storm II: A Case Study of Partner

By Joana Afonso & Daniel Rozas|Jan 14, 2021
Blog Post

Top 10 CFI Blog Posts of 2020

By Ezra Mannix|Dec 28, 2020
Blog Post

Combating the Rise in Fraudulent Fintech Apps

By Jonathan Fu & Mrinal Mishra|Dec 21, 2020
Report

Protecting Beneficiary Data: Guidance for Municipal Cash Transfer Programs Responding to COVID-19

By Madeleine Longwell & Alexandra Rizzi|Dec 2, 2020
Report

Designing Municipal Cash Transfer Programs to Mitigate the Economic Impact of COVID-19

By Eric Noggle & Tess Johnson|Dec 2, 2020
Brief

Weathering the Storm II: A Case Study of Vitas Palestine

By Shradha Modi|Nov 18, 2020
Report

Global Microscope 2020

Nov 16, 2020
Blog Post

How Consumer Protection Has Driven Maha’s COVID-19 Response

By Pallavi Hariharan + 2 more|Nov 12, 2020
Brief

Weathering the Storm II: A Case Study of Spandana

By Narasimhan Srinivasan|Nov 9, 2020
Blog Post

COVID-19 Ushers in New Challenges for Consumer Protection

By Lauren Braniff|Oct 16, 2020
Blog Post

Data for Inclusive Finance: Delivering on the Promise for Consumers

By Alexandra Rizzi & Alex Kessler|Oct 15, 2020
Blog Post

Reflecting on the Past and Charting a New Direction

By Mayada El-Zoghbi|Oct 12, 2020
Brief

Rapid Innovation: How Fintechs are Adapting Under COVID-19

By Maha Khan & Simon Agez|Oct 6, 2020
Blog Post

DFIs, Financial Inclusion and the COVID-19 Response: A Q&A with Machal Karim of CDC

By Machal Karim|Sep 22, 2020
Brief

Client Perspectives on Consumer Protection: Analysis of a Client Survey in Cambodia

By Tanwi Kumari|Aug 26, 2020
Blog Post

Improving Consumer Protection Market Conduct: Lessons Learned in Benin

By Boubacar Diallo|Aug 20, 2020
Blog Post

Making Digitization Work for Clients Starts With Client Engagement

By Alexandra Rizzi & Malacci Ohrt|Aug 6, 2020
Blog Post

FSPs Adopt Client Protection: A Look Back, A Look Ahead

By Alex Kessler & Laura Schroeder|Jul 30, 2020