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Consumer Protection

Meet the Experts

  • Alexandra Rizzi

    Senior Director, Smart Campaign

  • Boubacar Diallo

    Former Manager, Africa Region, Smart Campaign

  • Hema Bansal

    Senior Director, South and Southeast Asia, Smart Campaign

  • Isabelle Barrès

    Vice President and Campaign Director, Smart Campaign

  • Mayada El-Zoghbi

    Managing Director

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Blog Post

Are Moratoriums Good for Clients?

By Isabelle Barrès|Jun 23, 2020
Blog Post

A COVID Digitization Stampede Mustn’t Trample Consumer Protection

By Alexandra Rizzi|Apr 30, 2020
Blog Post

Amplifying Client Voices Using Interactive Voice Response (IVR) Technology: Insights from Cambodia

By Jacqueline Foelster & Tanwi Kumari|Apr 7, 2020
Blog Post

[Q and A] Addressing Gender Inequality in the Formal Financial System: Data Gaps, Digitalization and Future Interventions

By Alex Taylor & Jacqueline Foelster|Mar 8, 2020
Blog Post

New Decade, New Focus Areas: CFI's Role in an Evolving Space

By Mayada El-Zoghbi|Mar 4, 2020
Blog Post

It’s Time to Protect Kenyans from a Digital Lending Laboratory

By Alex Taylor|Feb 26, 2020
Blog Post

Alternative Data in America: Policy and Concerns

By Sezgi Guler-Fuechec|Jan 28, 2020
Blog Post

Data Consent: Let’s Share the Burden for Effective Consumer Protection

By Ethan Loufield & Shweta Vashisht|Jan 15, 2020
Blog Post

Data Protection and Financial Inclusion: Why It Matters (Introduction)

By Ethan Loufield & Shweta Vashisht|Jan 9, 2020
Blog Post

Looking Back at 2019: a Transition, a New Initiative, Sharing Insights and Engaging Our Community

By Mayada El-Zoghbi|Dec 17, 2019
Blog Post

New Handbook Addresses Demand for Practical Legal Resources About Consumer Protection in a Digital World

By Jessica Galimberti|Nov 5, 2019
Report

Global Microscope 2019: The Enabling Environment for Financial Inclusion

Oct 31, 2019
Event

3rd Asia Finance Forum

Nov 4, 2019 - Nov 7, 2019
Webinar

Webinar: Handbook on Consumer Protection for Inclusive Finance

By Isabelle Barrès & Jessica Galimberti|Oct 28, 2019
Blog Post

Standing in the Sun: Human Rights Abuses in the Name of Financial Inclusion

By Sarina Kidd & Sarah Langhan|Oct 23, 2019
Report

Handbook on Consumer Protection for Inclusive Finance

Oct 21, 2019
Blog Post

Land Seizures and Reported Abuses in Cambodia: CFI Responds

By Hema Bansal|Oct 15, 2019
Event

Webinar: A Conversation About the Handbook on Consumer Protection for Inclusive Finance

Oct 25, 2019