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Topics

Consumer Protection

Meet the Experts

  • Alexandra Rizzi

    Senior Director, Smart Campaign

  • Boubacar Diallo

    Former Manager, Africa Region, Smart Campaign

  • Hema Bansal

    Senior Director, South and Southeast Asia, Smart Campaign

  • Isabelle Barrès

    Vice President and Campaign Director, Smart Campaign

  • Mayada El-Zoghbi

    Managing Director

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Blog Post

Making Digitization Work for Clients Starts With Client Engagement

By Alexandra Rizzi & Malacci Ohrt|Aug 6, 2020
Blog Post

FSPs Adopt Client Protection: A Look Back, A Look Ahead

By Alex Taylor & Laura Schroeder|Jul 30, 2020
Announcement

CFI Celebrates Smart Campaign’s Advancement of Consumer Protection, Announces Plans to Transition Resources to Industry Partners

Jul 28, 2020
Brief

Municipal IDs Offer Cities Lessons for COVID-19 Cash Assistance Programs

By Tess Johnson & Eric Noggle|Jul 20, 2020
Blog Post

Are Moratoriums Good for Clients?

By Isabelle Barrès|Jun 23, 2020
Blog Post

A COVID Digitization Stampede Mustn’t Trample Consumer Protection

By Alexandra Rizzi|Apr 30, 2020
Blog Post

Amplifying Client Voices Using Interactive Voice Response (IVR) Technology: Insights from Cambodia

By Jacqueline Foelster & Tanwi Kumari|Apr 7, 2020
Blog Post

[Q and A] Addressing Gender Inequality in the Formal Financial System: Data Gaps, Digitalization and Future Interventions

By Alex Taylor & Jacqueline Foelster|Mar 8, 2020
Blog Post

New Decade, New Focus Areas: CFI's Role in an Evolving Space

By Mayada El-Zoghbi|Mar 4, 2020
Blog Post

Alternative Data in America: Policy and Concerns

By Sezgi Guler-Fuechec|Jan 28, 2020
Blog Post

Data Consent: Let’s Share the Burden for Effective Consumer Protection

By Ethan Loufield & Shweta Vashisht|Jan 15, 2020
Blog Post

Data Protection and Financial Inclusion: Why It Matters (Introduction)

By Ethan Loufield & Shweta Vashisht|Jan 9, 2020
Blog Post

Looking Back at 2019: a Transition, a New Initiative, Sharing Insights and Engaging Our Community

By Mayada El-Zoghbi|Dec 17, 2019
Blog Post

New Handbook Addresses Demand for Practical Legal Resources About Consumer Protection in a Digital World

By Jessica Galimberti|Nov 5, 2019
Report

Global Microscope 2019: The Enabling Environment for Financial Inclusion

Oct 31, 2019
Event

3rd Asia Finance Forum

Nov 4, 2019 - Nov 7, 2019
Webinar

Webinar: Handbook on Consumer Protection for Inclusive Finance

By Isabelle Barrès & Jessica Galimberti|Oct 28, 2019
Blog Post

Standing in the Sun: Human Rights Abuses in the Name of Financial Inclusion

By Sarina Kidd & Sarah Langhan|Oct 23, 2019