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Try: Financial Technology, Sub-Saharan Africa, Case Study
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Consumer Protection

Meet the Experts

  • Alexandra (Alex) Rizzi

    Senior Research Director, Consumer Data Opportunities and Risks

  • Mayada El-Zoghbi

    Managing Director

  • Tanwi Kumari

    Research Manager

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Appropriate Product Design and DeliveryComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationTransparency
Appropriate Product Design and DeliveryClient TreatmentComplaint ResolutionOver-indebtednessPrivacyProduct PricingResponsible Digital FinanceSmart CertificationSocial PerformanceTransparency
Appropriate Product Design and DeliveryComplaint Resolution

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Brief

Privacy Perceptions, Attitudes, and Behaviors: Perspectives from Indonesian Smartphone Users

By Anindita Chakraborty|May 18, 2022
Blog Post

Gender Norms On and Off the Farm: Engaging Smallholder Women in Finance and Climate-Smart Agriculture

By Anindita Chakraborty & Mayada El-Zoghbi|May 5, 2022
Blog Post

Understanding the Decision: Consumer Rights and Algorithmic Decision-Making

By Alexandra (Alex) Rizzi & Jayshree Venkatesan|Mar 15, 2022
Report

Responsible Social Protection: Lessons from COVID-19 Digital Cash Transfers

By Alexandra (Alex) Rizzi|Mar 10, 2022
Blog Post

If You See Something, Say Something

By Jayshree Venkatesan & Alexandra (Alex) Rizzi|Mar 9, 2022
Blog Post

Identifying What Works: 15 Years of Microscope Data Reveal Key Policy Drivers of Financial Inclusion

By Monica Ballesteros Arias|Mar 3, 2022
Blog Post

Accountability for Algorithms: A Balancing Act for Governments

By Alexandra (Alex) Rizzi & Pia Roman Tayag|Dec 21, 2021
Blog Post

Top 10 of 2021: CFI Research that Furthered Our Thinking in a Pivotal Year

By Ezra Mannix|Dec 20, 2021
Report

Rethinking the Global Microscope for Financial Inclusion: 2021 Key Findings Report

Dec 20, 2021
Announcement

UNSGSA and Center for Financial Inclusion Co-Host Virtual Roundtable for Central Banks to Tackle Algorithm Biases in Financial Services

Dec 3, 2021
Blog Post

Gender and Digital Worldviews: Divergent User Perspectives On Data Collection and Use

By Daryl Collins & Derry Moore|Jul 21, 2021
Report

Building Women’s Financial Capability: A Path Toward Transformation

By Julia Arnold & Jayshree Venkatesan|Jun 17, 2021
Blog Post

Digital Lending in Kenya: Willingness vs. Capacity to Repay

By Maria Gabriela Coloma Ponce de Leon|Jun 9, 2021
Blog Post

Reducing Bias in Algorithmic Decisions Cannot Rely on “Blind” Approaches

By Alex Kessler & Jacobo Menajovsky|May 25, 2021
Blog Post

Regulatory Headwinds on the Horizon for Chinese Fintechs: Where Do Consumers Fit In?

By Alexandra (Alex) Rizzi|Apr 1, 2021
Report

The Stories Algorithms Tell: Bias and Financial Inclusion at the Data Margins

By Alexandra (Alex) Rizzi + 2 more|Mar 31, 2021
Report

Regulatory Flexibility During the Pandemic: Emerging Lessons

By Denise Dias & Loretta Michaels|Mar 3, 2021
Brief

Weathering the Storm II: A Case Study of Partner

By Joana Afonso & Daniel Rozas|Jan 14, 2021